- Matters of which you should be aware regarding information we may collect about you;
- Our policies on the management of personal information;
- Generally, the type of information we hold, for what purposes, and how we collect, hold, use and disclose that information; and
- How you may obtain details of the information we collect from you.
Respecting your privacy
RF Industries Pty. Ltd. (RFI) understands the importance of protecting your right to privacy of your personal information. We have policies and appropriate procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and as required by the law. We are committed to supporting the Australian Privacy Principles (“APP”) which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address and transaction related information. We collect most of this information directly from individuals when they are applying for an account and as they purchase products from us.
Some of this information is incidental to other transactions. However, we also collect personal information from third parties when a person applies for credit. This may include obtaining trade references and obtaining credit-worthiness information relating to the company and sometimes (with their consent) its directors and officers. If you contact us, we may keep a record of that contact.
RFI takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.
Access to personal information from overseas
Under the APP, it is our duty to inform you about our disclosure of personal information to any overseas recipients. RFI does not disclose personal data to any overseas entity.
Online and Marketing Services
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services, including for marketing and re-marketing purposes. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.
We’ll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can contact us at firstname.lastname@example.org.
You can opt out of receiving online relevant advertising material at any time by clicking on the symbol displayed on the promotion or by emailing us at email@example.com.
When you opt out, you can choose to opt out of particular direct marketing, or all direct marketing.
When you browse websites maintained by RFI, information about your activity may be stored on your computer in a file known as a “cookie”. A cookie allows our servers to identify and interact more efficiently with your computer device by:
- maintaining the continuity of your browsing session (e.g. if you are looking at multiple products on our website); and
- remembering your details and preferences when you return.
Our cookies do not store personal information that can be retrieved to identify you.
Access to/and correction of your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). We will also provide you with an opportunity to correct any of your personal information that we hold. If you require access to, or if you need to correct details of your personal information please contact us using the details below. To help us to properly identify you, we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part.
Updated March 2014
Fax: 02 9630 0844
Or write to us at Locked Bag 2007 Seven Hills NSW 1730.
Our Head Office is located at 99 Station Road, Seven Hills NSW 2147
If you are not satisfied with the result, you may direct your inquiries, or lodge a complaint directly to the Office of the Australian Information Commissioner.